Terms of service

Welcome to Storybook Scents. These Terms of Service ("Terms") govern your use of our website and the purchase of any products from our store. By accessing our site or placing an order, you agree to these Terms. Please read them carefully.

1. Overview

This website is operated by Storybook Scents. Throughout the site, the terms "we", "us", and "our" refer to Storybook Scents. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms, including any additional policies referenced herein.

2. Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your region, or that you have given us consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.

3. Products

Our candles are hand-poured in small batches. Because each item is handmade, slight variations in colour, scent strength, and appearance may occur — this is a natural part of the craft and not a defect. We make every effort to display our products and colours as accurately as possible, but we cannot guarantee that your screen's display will be accurate.

4. Pricing & Availability

All prices are listed in the currency shown at checkout and are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion. In the event of a pricing error, we reserve the right to cancel any affected orders.

5. Orders

Once you place an order, you will receive a confirmation email. This confirms we have received your order — it does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing, or suspected fraud.

6. Payment

Payment is processed securely at checkout through our payment provider. By providing payment information, you confirm that you are authorized to use the payment method and that the details are accurate.

7. Shipping & Delivery

Shipping times and costs are outlined in our Shipping Policy. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. Risk of loss passes to you once the order has been handed to the carrier.

8. Returns & Refunds

Please see our Refund Policy for details on returns, exchanges, and refunds. For safety and hygiene reasons, used candles cannot be returned unless they arrive damaged or faulty.

9. Safety & Candle Care

Please burn candles responsibly. Never leave a burning candle unattended, keep away from children, pets, and flammable materials, and trim the wick before each use. We are not liable for any damage or injury resulting from improper use of our products.

10. Intellectual Property

All content on this site — including text, images, logos, product names, and designs — is the property of Storybook Scents and may not be copied, reproduced, or used without our written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Storybook Scents shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

12. Changes to These Terms

We may update or replace these Terms at any time by posting changes on this page. It is your responsibility to review this page periodically. Your continued use of the site following any changes constitutes acceptance of those changes.