Privacy policy

At Storybook Scents ("we", "us", or "our"), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store. By using our website, you agree to the practices described below.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

Personal details — your name, email address, shipping and billing address, and phone number.
Payment information — processed securely through our payment provider. We do not store your full card details.
Order information — the products you purchase and your order history.
Device & usage data — your IP address, browser type, and how you interact with our site (via cookies).

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, and send order confirmations.
Communicate with you about your purchase or any questions you have.
Send you marketing emails and updates — only if you've opted in (you can unsubscribe anytime).
Improve our website, products, and overall shopping experience.
Prevent fraud and keep our store secure.

3. Cookies

Our website uses cookies — small text files stored on your device — to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the store may not work as expected without them.

4. Sharing Your Information

We never sell your personal information. We only share it with trusted third parties who help us run our store, such as:

Our e-commerce platform (Shopify), which powers this store.
Payment processors, to handle transactions securely.
Shipping carriers, to deliver your order.
Email and marketing tools, if you've subscribed.

We may also disclose information if required by law.

5. Data Retention

We keep your personal information only for as long as needed to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications at any time. To make a request, simply contact us at the email below.

7. Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.