Shipping policy

Thank you for shopping with Storybook Scents. This Shipping Policy explains how and when your order will be processed and delivered. By placing an order with us, you agree to the terms below.

1. Order Processing

All orders are hand-packed with care in small batches. Please allow 2–5 business days for your order to be processed before it ships. Orders are not processed or shipped on weekends or public holidays. During sales, launches, or busy periods, processing may take a little longer — thank you for your patience.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size. Estimated delivery times are as follows:

Domestic (within Canada): 3–8 business days after processing.
International: 7–21 business days after processing, depending on the destination.

Please note these are estimates, not guarantees. Delivery times may vary due to carrier delays, weather, or customs.

3. Free Shipping

We offer free standard shipping on orders over the threshold shown at checkout (where applicable). Any free-shipping promotions will be clearly displayed on our website.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive it.

5. Shipping Delays

Once your parcel is handed to the carrier, it is in their care and delivery is subject to their schedule. We are not responsible for delays caused by the carrier, customs processing, incorrect addresses, or circumstances beyond our control.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an address error, additional shipping charges may apply to resend it.

7. Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

8. Lost or Damaged Parcels

Our candles are packed carefully to survive transit. If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging, and we'll make it right. For lost parcels, please reach out and we will help you open an inquiry with the carrier.